J H Murray and Biggar Corporate Travel Quality Assurance Statement

The objectives which underpin our quality assurance policy are:

1. To develop a full understanding of the needs of our customers.

2. To work in close co-operation with clients, customers and suppliers to provide the right quality of work and service, first time.

3. Actively to seek customer feedback and to use this as a format for continuous assessment and improvement.

4. To develop the potential of our employees to ensure all members of staff are capable of providing the highest standard of service to our clients and customers.

 Achievement of these policy aims involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.

J H Murray and Biggar is fully committed to delivering the objectives of this quality assurance statement within all its activities and work undertaken by the Company.

J H Murray and Biggar has implemented a management structure that is based on the quality and commitment of its professional and experienced management and staff.

Our general manager has a specific responsibility for ensuring that the management structure reflects the quality standard, so that compliance with this Quality Statement is maintained and improved.

We are continually developing the Company’s operation and upgrading of IT systems and invest to a high degree in staff training to professional level.

J H Murray and Biggar’s approach is to listen to our clients and customers and to openly discuss the individual requirements of every contract, thus ensuring that our clients remain fully satisfied with our service delivery.

J H Murray and Biggar’s management and staff have the authority to make decisions, within the scope of their responsibilities, and are charged with working in accordance with the company's established procedures.