Terms and Conditions

USE OF THIS WEB SITE

You may only use this web site for your own personal use. You are not allowed to copy or use any material on this web site for any commercial purpose.

GOVERNING LAW

This website has been designed for use within the United Kingdom. By accessing this website you are agreeing that the Courts of Scotland will deal with any disputes which may arise between you and us, and that Scottish Law shall be the applicable law.

THE TERMS

Any bookings you purchase using this website, which is confirmed in accordnance with the terms and conditions, will constitute a legal agreement between you and the operator, carrier or hotel. Murray & Biggar acts as agent only. All bookings you make will be subject to the operators or hotels terms and conditions.

WHO WE ARE

J H Murray & Biggar act as retail agents for ATOL Holders

LIABILITY OF CONTENT

Information within the website is posted in good faith and updated regularly. However, we cannot guarantee the completeness and accuracy of the information shown. Accessing the website means that you agree that Murray & Biggar will not be liable for any direct or indirect loss arising from the use of the information on this website.

LINKS

Links from our site to other sites does not mean we endorse these other sites or be held responsible for their contents.

PRICING

Any prices quoted on this site are subject to change without notification. All prices are quoted on a "from" basis and are subject to availability.

CHANGES TO TERMS & CONDITIONS

Murray & Biggar can change the terms and conditions as they wish. The existing terms and conditions when you made a reservation or booking remain applicable.

REGISTRATION

When you decide to register we ask you for personal details such as your name, email address, age, whether you are a student and the region in which you live.

The information is then used to send you publications.

THIRD PARTIES

Information to third parties would only occur at specific times e.g. when we are running a competition with a partner. Should you choose to accept this information, please be aware that all third parties manage the data under the guidelines of the Data Protection Act and all information is processed in accordance with the principles laid down by the Act.

PRIVACY

The ads appearing on parts of this web site are delivered to you, on our behalf. Information about your visit to this site, such as the number of times you have viewed an ad. (but not your name, address, or other personal information) is used to serve ads to you on this site.

CANCELLATION

If you wish to cancel your booking, this must be done in writing. The date of cancellation is the date it is received in this office. The minimum charge is the deposit amount.

IF WE CANCEL YOUR BOOKING

However, in no case will this be cancelled within four weeks of departure except for reasons of "force majeure" and/or Act of God. In this event we will refund any monies paid less our reasonable expenses.

OUR RESPONSIBILITY AND CONDITIONS OF CARRIAGE

All descriptions are made in good faith and every care is taken to ensure their accuracy. However in view of the detail contained and the fact that descriptions are prepared some time in advance of travel arrangements, advertised facilities, amenities, entertainments and schedules may on occasion be changed or cancelled. We have taken all reasonable and proper steps to ensure that proper arrangements have b een made for all the travel arrangements, which are advertised on this site and that the suppliers of the various services which will be provided to you as part of the inclusive holiday, as part of the inclusive travel arrangements are efficient, safe and reputable businesses, and that they comply with the local, national laws and regulations of the country in which they provide these services. We have no direct control over the provision of services to clients by suppliers. Our liability in respect of carriage by sea or air is limited to the terms of the international conventions covering sea and air travel.

OTHER CONDITIONS WHICH APPLY

When you travel by sea the conditions of carriage of the carrier apply. Some such conditions may exclude liability and are subjec to international agreements between countries. These conditions are usually shown on your ticket and are available from this office for inspection. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday will immediately cease. We will not be responsible for any costs you may incur or make any refunds to you. Valuable items are at all times at the customers own risk and should be covered by insurance.

TRAVEL / PASSPORTS & VISAS

When you travel with the carrier, the carriers conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from the date of entry. We do not accept any responsibility if you do not comply with the regulations.

HEALTH

Please check the various health requirements for the country you are visiting.

PAYMENT

You may pay us by credit or debit card, cheque or cash. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid by a third party who is not travelling with you we will require written authorisation to be provided by the cardholder. All documents will be posted to the billing address of the cardholder.

LOST TICKETS

If you lost your tickets it may be possible to reissue them for a fee, in some cases you may have to pay for a new ticket and wait for a refund from the airlines.

ALTERATION BY THE COMPANY

The company cannot control or prevent changes implemented by their suppliers. Ferries reserve the right to alter their timing or cancel sailings. Should a scheduled change occur we will endeavour to minim ise the inconvenience you may experience, we cannot however offer any compensation. The company is not liable for any cancellation or amendment of sailings implemented by the carrier.

TRAVEL INSURANCE

We strongly recommend that you take out travel insurance for your whole journey.